{"id":850,"date":"2022-04-27T11:14:12","date_gmt":"2022-04-27T09:14:12","guid":{"rendered":"https:\/\/www.filmanager.it\/film\/?p=850"},"modified":"2022-04-27T11:53:32","modified_gmt":"2022-04-27T09:53:32","slug":"ci-dispiace","status":"publish","type":"post","link":"https:\/\/www.filmanager.it\/film\/ci-dispiace\/","title":{"rendered":"Ci dispiace"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<p><span style=\"font-size: 14pt;\">Greg si reca in agenzia per chiarire un equivoco. L\u2019assicurazione ha inviato due assegni, uno all\u2019anestesista e uno a lui direttamente. <\/span><span style=\"font-size: 14pt;\">Lo sbaglio consiste nel doppio pagamento. Ma quando prova a spiegare che deve restituire un assegno, l\u2019operatore \u00e8 talmente concentrato su se stesso e sul \u201cmotto\u201d dell\u2019azienda che non coglie neppure il nocciolo della questione. Tira immediatamente le conclusioni e recita a memoria lo slogan del momento: \u201cCi dispiace\u201d, ma per cosa?<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>GUARDA LA SCENA:<\/strong><\/span><\/p>\n         <style>\r\n             #player69fbfeb4e62c5.h5vp_player { width: 100%; border-radius: 0px; overflow: hidden; }        <\/style>\r\n        <div id=\"h5vp_player\">\r\n            <div data-unique-id=\"69fbfeb4e63ca\" id=\"player69fbfeb4e62c5\" class=\"h5vp_player h5vp_player_initializer\" data-settings=\"{&quot;options&quot;:{&quot;controls&quot;:[&quot;play-large&quot;,&quot;play&quot;,&quot;progress&quot;,&quot;current-time&quot;,&quot;mute&quot;,&quot;volume&quot;,&quot;settings&quot;,&quot;pip&quot;,&quot;fullscreen&quot;],&quot;loop&quot;:{&quot;active&quot;:false},&quot;muted&quot;:false,&quot;hideControls&quot;:true,&quot;autoplay&quot;:false},&quot;infos&quot;:{&quot;source&quot;:&quot;https:\\\/\\\/www.filmanager.it\\\/film\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/We-are-sorry-Dharma-e-Greg.mp4&quot;,&quot;poster&quot;:&quot;https:\\\/\\\/www.filmanager.it\\\/film\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/Dharma-e-Greg.jpg&quot;,&quot;skin&quot;:&quot;default&quot;,&quot;pause_other&quot;:&quot;&quot;}}\">\r\n                <video playsinline poster=\"https:\/\/www.filmanager.it\/film\/wp-content\/uploads\/2022\/04\/Dharma-e-Greg.jpg\"  >\r\n                    <source src=\"https:\/\/www.filmanager.it\/film\/wp-content\/uploads\/2022\/04\/We-are-sorry-Dharma-e-Greg.mp4\" type=\"video\/mp4\">\r\n                    Your browser does not support the video tag.\r\n                <\/video>\r\n            <\/div>\r\n        <\/div>\r\n        \n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt;\"><b>SPUNTI PER LA RIFLESSIONE:<\/b><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">L\u2019arte di ascoltare non si manifesta attaccando una spilletta con uno slogan. Mostrare la propria comprensione non \u00e8 una questione teatrale che si apprende da un copione.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"> L&#8217;ascolto deve partire da una missione realmente condivisa e soprattutto essere <strong>un \u201cascolto nuovo\u201d<\/strong> ogni volta, evitando stereotipi e automatismi.<\/span><\/p>\n<p><strong><span style=\"font-size: 14pt;\">Cosa puoi fare per ascoltare i clienti come se fosse sempre la prima volta?\u00a0<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u201c<em>Dharma &amp; Greg<\/em>\u201d Una serie di Dottie Dartland, Chuck Lorre con Jenna Elfman, Thomas Gibson, Susan Sulliva. USA, 1997-2002<\/p>\n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt;\"><b>Gestisci un team e vuoi migliorare la capacit\u00e0 di ascoltare e servire il cliente?<\/b><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Grazie alla nostra piattaforma automatica tutti i tuoi collaboratori riceveranno una scena di film al giorno che, attraverso una domanda aperta,\u00a0<b>li stimola ad entrare in relazione con il mondo che li circonda.<\/b><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Abbiamo diversi percorsi di scene gi\u00e0 pronti per essere inviati sul device dei tuoi collaboratori (<b> motivazione e resilenza, teamwork, <\/b><\/span><span style=\"font-size: 14pt;\"><b>comunicazione,\u00a0 customer excellence, relazioni e gentilezza, vendita ecc.)\u00a0<\/b><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Oppure puoi costruire insieme a noi il percorso pi\u00f9 adatto all&#8217;esigenza del momento.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Prenota una call esplorativa con un nostro consulente &gt;&gt;&gt;\u00a0 <a href=\"https:\/\/www.ilcinemainsegna.com\/questionario\" target=\"_blank\" rel=\"noopener\">PRENOTO UNA CALL\u00a0<\/a><\/span><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Greg si reca in agenzia per chiarire un equivoco. L\u2019assicurazione ha inviato due assegni, uno all\u2019anestesista e uno a lui direttamente. Lo sbaglio consiste nel doppio pagamento. Ma quando prova a spiegare che deve restituire un assegno, l\u2019operatore \u00e8 talmente concentrato su se stesso e sul \u201cmotto\u201d dell\u2019azienda che non coglie neppure il nocciolo [&hellip;]<\/p>\n<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" data-url=https:\/\/www.filmanager.it\/film\/ci-dispiace\/><\/div>\n","protected":false},"author":1,"featured_media":853,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[24],"tags":[39,70,41,71,72,73,74],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Scena di film sull&#039;ascolto: We are sorry!<\/title>\n<meta name=\"description\" content=\"Per quanto questo possa aiutare la memoria dei dipendenti, l\u2019ascolto deve partire da una missione realmente condivisa e soprattutto essere un \u201cascolto nuovo\u201d ogni volta, evitando 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